On 6th February 2026, the National Automotive Design and Development Council (NADDC) officially launched its Service Charter, marking a major step toward enhanced service excellence, transparency, and accountability.
The Charter reaffirms NADDC’s commitment to the Federal Government’s public service reform agenda and outlines the Council’s mandate, service standards, timelines, quality benchmarks, and feedback mechanisms for stakeholders, including manufacturers, investors, institutions, and the general public.
Aligned with SERVICOM principles and implemented under the supervision of the SERVICOM Office, the initiative reflects NADDC’s resolve to entrench a customer-focused, efficient, and performance-driven culture across the Council.
Speaking at the event, the Director-General Otunba Oluwemimo Joseph Osanipin commended the efforts of staff, the parent Ministry, and the SERVICOM Office, and reaffirmed NADDC’s mandate to drive the growth and sustainable development of Nigeria’s automotive industry through responsive service delivery and impactful programmes.
The Director-General of the Bureau of Public Service Reforms (BPSR), Dr. Dasuki Arabi, also congratulated NADDC, describing the Service Charter as a transformative document that strengthens fair service standards, performance benchmarks, and accountability mechanisms.
Other stakeholders in attendance included representatives of the Permanent Secretary, Federal Ministry of Industry, Trade and Investment (FMITI), and the National Coordinator of SERVICOM, Mrs. Helen Lawal.
